- Provide technical support for hardware, software, and systems.
- Install, modify, clean, and repair computer software and hardware.
- Help customers seeking guidance on technical problems.
In addition to technical support, this job also goes under a variety of other job titles including product support specialist, help desk technician and corporate product support representative. Some of these support professionals work for software or computer manufacturers, offering support to customers. Others offer in house support to corporate or institutional staff.
Technical support personnel answer all sorts of technical questions depending on the type of company they are working for. Some technical support personnel are technically savvy people who give guidance to novice computer users, others are more advanced personnel who actually worked on building the application or computer equipment in question.
Almost all products have some form of support given by the hardware manufacturer or software developer. It is usually given by telephone or e-mail and includes help in installing and using the products.
In web hosting the quality and efficiency of tech support offered varies greatly. Recently this has become the measuring stick used to define a quality web hosting company.
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Associates or Bachelor degree in Computer Science
- Provides hardware maintenance
- Provides assistance with end user software problems
- Provides troubleshooting and problem resolution services
- Installs and configures new microcomputer systems
- Performs moves, adds and changes for microcomputer systems
- Assists end users in determining hardware/software requirements
- Provides training to end users
- Assists end users with backups and other microcomputer operations
- Meet stated TAC SLA goals (90 customer response time for each priority category and an 80 resolution rate)
- Ensure that proper Health Safety (HS) guidelines are practiced and maintained